Never wait for technical support
There’s nothing complicated about our 24/7 Helpdesk program: your users can call at any time for help with any computer issue, no matter how large or small.
You can expect two things every time you call in for assistance. One: the technician assisting you will conduct a prompt, yet thorough, evaluation of the symptoms you describe. And two: they will get to work on a cure just as soon as the underlying cause is clear.
Whatever your issue may be, it will be addressed systematically so nothing is overlooked and so you understand exactly what’s being done. Transparency when delivering IT support helps build rapport and makes future discussions of similar problems progress faster.